Occasionally, you may experience difficulties in listening to Radio of India. Below, we have listed some of the errors listeners have commonly encountered in the Real World...
| Problem | Description | Reason | Workaround |
|---|---|---|---|
| Radio plays silence | Radio plays for some time and suddenly stops | This situation could possibly be due to various player and network congestion issues. | Please click on the channel again. It should start playing loud and clear. If you continue to have problems please email your feedback to us |
| Radio does not launch in new window | The Radio does not pop-up in a new window. The home page keeps on loading. | This could could be a due to a combination of technical issues involving your current browser and RadioOfIndia.com | If you are using an browser older than Internet Explorer or Netscape 4.0, consider upgrading your browser. You can also try the following link: Launch radio in browser window. If that does not work, please restart your browser. |
| You get a file not found message when you click on a Channel | You get a message saying some file was not found when you clicked on a channel. | Sometimes the server is caught napping, serving the content. | Ignore the message.Just try again after some time. Note that Radio Of India is hosted on one of the best broadband networks in the world with access points close to where you are, assuring you of the best audio quality available on the Internet today. |
| The sound is very choppy. | You never hear a continuous stream. The sound is very choppy. It does not play continuously. | Due to network congestion, you may not get a steady stream to your computer. | A possible solution is to listen to a single-rate low bandwidth stream. Click on me to see if it fixes the problem. |
| You tried everything but You don't get any sound. | Everything seems fine, the radio says it's playing but You can't hear a thing! | You may be behind a "fire-wall", a piece of software that controls your connection to the Internet. Windows Media Player occasionally has difficulty in connecting through fire-walls. |
Click here to learn how to configure Window Media Player behind a firewall. |
| The site loaded fast, but the radio keeps on tuning and tuning. Sometimes You get a message saying that the server could not be found. | The site loads fast and the radio window pops-up. But the radio keeps on tuning. Sometimes You hear something, whereas at other times you get "the server xyz-farm08.rbn.com cannot be found." message. | Your machine cannot seem to establish a network connection to the Windows Media Server closest to it. |
Although such occurances are quite rare, it can happen. Please send us an email with your domain name (e.g. radioofindia.com) and we will take care of the problem. There is nothing you can do about it. We shall inform you as soon as we have fixed it. |